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PILLAR 4

Support & Maintenance

We keep things running — long-term partnership, not one-off projects.

Your Virtual IT Department

AI systems need maintenance — models need updates, pipelines break, documents change. We handle it so you don't have to think about it.

System Monitoring

We watch your automations and catch issues before they impact your business. If something breaks, we fix it.

Ongoing Improvements

As your business changes, your automations should too. We handle the tweaks, updates, and new features as you need them.

Model & Software Updates

AI models improve fast. We keep your systems current — upgrading models, patching dependencies, tuning performance.

Help Desk

Got a question? Something acting strange? Reach out and we'll sort it — no ticket systems, no outsourced support.

Retainer Models

Flexible per-client, scoped individually. We find the model that fits your needs — not the other way around.

Maintenance Only

Keep your automations running. We fix breaks, handle monthly tweaks, and ensure everything stays operational. Ideal once your build is stable.

Capped Hours

A set number of hours per month included for ongoing work — improvements, updates, and support. Anything beyond the cap is billed at the standard rate.

Flat-Rate Unlimited

All your IT support for a flat monthly fee. We become your IT department — ongoing support, not just project delivery.

Ad-Hoc Support

No retainer needed. Reach out when you need something, billed at time and materials. Simple, flexible, no commitment.

What We Cover

Private AI Systems

Model updates, document re-indexing, retrieval tuning, access control changes, hardware monitoring.

Automation Pipelines

Workflow monitoring, integration maintenance, API updates, error handling, performance tuning.

General IT Support

Cloud infrastructure, security patches, system architecture advice, vendor management. Whatever IT needs you have.

Want ongoing support?

Tell us what you need covered and we'll scope a retainer that fits.

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